FAQ

Q: I placed my order, but how can I get my cdkey or code?

A: We will send the cdkey or code to you via e-mail. So it is very important for you to give us your CORRECT e-mail address. Please check and recheck your e-mail address to ensure it is totally correct.

Q: Can you give a brief introduction of the website?

A: It is a professional online shop which offers various cdkeys and codes for games such as WoW EU, WoW US, Aion EU, Aion US, EVE Online, Guild Wars, Star Trek Online, Age of Conan EU Server, Warhammer Online EU Server, Lord of The Rings Online, Apple, PC Games, Xbox 360 Live, Playstation Network, Wii, and so on.

Q: What should I do if something wrong happened about my order or the delivery?

A: If you met any problems during the transaction, please contact your online customer support as soon as possible. Our customer service representatives are online 24/7 and they will help you solve all those problems.

Q: What Payment Options do I have and what type of currency do you accept?

A: You can use PayPal or Paysafecard. Our payment methods will accept US Dollar, Euro, GBP.

Q: Is buying code or cdkey legal or safe?

A: You don’t have to worry about this. We have been doing the business for many years. Everyday numerous customers from all over the world will buy what they need for their game life from us. It is really totally safe and convenient to buy any product from us.

Q: What is a Game Time Code?

A: The Game Time Code, or cdkey or gametime is a voucher allowing you to access to the game world for a specified period of time.

Q: What will you do after I placed my order?

A: All new customers will be phoned to verify their purchase. The average delivery time is 20 minutes. Existing customers have a much shorter wait.

Q: What are the possible reasons for delay?

A: There are various possibilities such as Technical errors like internet down time and incorrect or insufficient information provided. Therefore, it is very important that you give us a valid telephone number and email address so that we can contact you.

Q: Is my personal information safe in gameholds safe?

A: We pay a lot of importance to the protection of our clients’ personal information. All the information you gave us will be strictly protected and will never be given to a third party.

Q: What is PayPal and how does it work?

A: PayPal is an online payment system that facilitates the transfer of money from one bank account to another. And it is one of the most widely accepted electronic payment services used worldwide. To open an account in PayPal, you can simply do it at www.paypal.com. It is very easy and convenient.

Q: Why are your CD Keys and Time Cards so cheap?

A: Since we always have huge amount of products in the inventory and we sell so many of them each day, so we can offer competitive prices in the market.

Q: What should I do if the code does not work?

A: Most of the time, our codes are entered by hand and sometimes error may occur. If you have a code you believe to contain an error, please contact our customer service and we will check your code as soon as we can. If we find an error, we will send you a correction to your code. So, you don’t have to worry about this at all.