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Orders placed (or emails sent) between 11:00pm and 2:00am (GMT) will be delivered (or checked) after 3:30am (GMT).
Verification (System Verification)
If your name and email registered are not in coincidence with PayPal account information, you will get a verification email from our system and be requested to answer it from your PayPal email used.
If the Billing Address of PayPal account is different from the Buy IP, you will get a verification email from our system and be requested to advise why.
Sometimes your order(s) is (are) blocked in the system due to following reasons, an ID Verification will be needed.
1. Abnormal purchases. (For example: big order or multiple orders one time)
2. High rate of PayPal chargeback in your country.
3. Your PayPal account has not been approved by PayPal or changing PayPal account time to time.
If you have any question about the verification, please go below for more details: http://www.gameholds.com/knowledge
Time for Delivery (E.T.A.)
Generally the key will be sent to your email address within 15-30 minutes once we get your final payment if order is alright here. (Sometimes, you will find it in the Spam folder.)
So an absolutely correct email address without typing error is strongly recommended.
Paid, but didn’t get the key
First, please check if the key you purchased is a pre-sale. If not, please check your email both inbox and spam folder.
If you still couldn’t find it, please forward a mail to firstname.lastname@example.org , including your order number, payment method used as well as Transaction ID of a successful payment.
We will help to check the payment first.
Unpaid, but get the Order Information letter
The confirmation letter only shows that the order is made successfully, no money is taken.
If you haven't paid for the order, you can ignore it as unpaid order is not real here.
Refund Before the Delivery
If you realize that you bought the wrong key after the payment is done, you’d like to cancel it.
Contact us ASAP.
If it is still undelivered here after checking, we can cancel your order immediately and refund you within 48 working hours. Money will be back to your PayPal account.
Refund After the Delivery
If delivery is done already, refund is not recommended normally.
If it is reasonable to issue a refund, we will try to solve it in a right way.
Please DO NOT use that key. As we had sent you the key, you have to wait for some time to be refunded. Because we have to get that key back first and resell it to another client.
If it is okay for him /her to activate with that key, we can refund you within 48 working hours from that time.
First, make sure you are activating the key at the right place for the game.
If it is the right place, please check whether there are typing errors existed.
If it is the right key, please check the game itself to see whether a basic key is needed.
If all steps are alright, please send us screenshots (both when you entered the key and after code-entering) which can show the error message.
According to your screenshots, we can check the problem for you.
In general, our codes are all valid except few type errors.
We will do our best to solve the problem for you.
Key has been used already
First, please send us screenshots (both when you entered the key and after code-entering) which can show the error message.
Then please contact the game official and ask them to provide you when it was used exactly.
Send us the screenshots of your communication record or email. We will see whether it was used before delivery or not.
If the key was used before our delivery, we will send you a replacement.
G - Guaranteed H - High quality S - Sound Service