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ID Verification - What does this mean ?
Sometimes our customer service will ask you to provide I.D. verification.
Why? What does this mean?
We do this due to recent unauthorized payments via Paypal. We do this to protect the well-being of your private information and Paypal account and to prevent any fradulent payments.
We ask you to take a picture or a scanned image of your passport, driver license, or any valid identification to cross-check your name and verify that it is the same name used to make the payment.
For maxiumum verification we ask that you write Gameholds.com on a piece of paper along with your order I.D. Place this paper near your identification and take the picture or scan it. Remember, we only need to see your name! We don't need private information.
Where i have to send this information ?
A copy of the ID card should be sent to firstname.lastname@example.org with your oder number provided clearly in the email. A copy should be clear and legible. You are to use the highest resolution available on your camera or scanner.
Why does the Gameholds staff ask for this information ?
What kind of frauds can occur?
Sometime hackers have stolen credit cards or paypal accounts. The only way to use your paypal is for online shopping. When we approve an order from a hacker and the real owner detects a fraudulent payment from his credit card or paypal account, he will call the bank and ask for a charge back. This means that we will lose the CD key and we will be forced to pay Paypal a $15.00 chargeback fee. To make sure this does not happen, we have to check the name on identification.
Will i need to do this all time when I make a purchase ?
Yes, just contact our support and we will refund the order. Please take not that a fee will be applied for any cancelled orders.